FAQs
Ordering
Do the Swimdress come with underwear?
All of our Swimdresses are with NO underwear, so you must use it with a bikini or underwear. Please refer to the title of the item you are purchasing to make sure you are buying the correct piece.
When will my order be processed?
Most orders placed prior to 1PM EST M-F are shipped out on the same day. We do not ship on Saturday or Sunday. If you place your order after 1PM it will be shipped out on the next business day.
Can I place an order over the phone?
We only received orders thru the website to avoid misunderstandings!
Can I add something to my order once it is placed?
We Recommend to Log in as a user, so you can ge the history of your orders, payments forms.
While we wish could, for security purposes we do not have the ability to recharge a credit card so we cannot add any items to an existing order.
Give us a call (before your order is shipped) and we can place a second order for you and do our best to combine shipping rates.
Call us 9AM-5PM EST M-F 305-409-7706
Can I change my order once it is placed?
Yes and No. We can change sizes or cancel items, but we cannot add new items to your order (see above). Give us a call and we will help you sort our your order.
Call us 9AM-5PM EST M-F 305-409-7706
What happens if an item I order is out of stock?
While we do our best to keep all items on our website in stock, there may be instances when an item you order may not be available, in which case we will notify you via e-mail with alternate choices. If we do not receive a reply within 7 days the order will be canceled and the customer will be issued a store credit for the amount of the purchase. You may then request a refund or use that store credit to place another order.
Shipping
How long does ‘free standard shipping’ take to arrive?
Free Standard Shipping is shipped using USPS and usually arrives within 3-7 business days.
If I place my order on Friday prior to 1PM and choose Next Business Day, when will my package arrive?
We will ship the order out using Fed Ex on Friday and your package will arrive on the following Monday prior to 8PM. If the order is placed after 1PM it may not ship out until the following Monday which will make the delivery on the following Tuesday prior to 8PM.
Do Saturday and Sunday count as Business Days?
No, Saturday and Sunday are not considered Business Days and should not be counted in the delivery time frame.
Do you ship internationally?
We don't ship internationally
Where does my order ship from?
All orders ship out of Miami, Florida
I placed two orders, and paid for expedited shipping on both, can they be combined and my shipping fee refunded on one of the packages?
Orders are processed with shipping fees calculated at time of purchase, adding additional items would then possibly change the calculation, therefore we cannot combine packages with expedited shipping fees.
Returns & Exchanges
How do I return my order?
To make a return click here. Put in your order number and email that you used to place the order. Once your order comes up you can start the return process.
If I don’t like the item(s) I purchased can I return the order for a full refund?
Yes, all regular priced items post marked within 14 days of delivery can returned for a full refund.
*Final Sale items are non-returnable for refund, exchange or store credit.
If I use a coupon/discount code is that considered non-returnable final sale?
No, orders that have a discount or coupon code used at check out are not considered final sale, but the amount discounted won't be refunded.
Are returns free?
No, Returns are not free.
What if I choose not to use the prepaid return shipping label?
If you do not have access to a printer or prefer to use your own method of shipping please ship your item(s) back to the address below:
Shira Modest Swimwear
20810 NE 30th Place
Aventura FL 33180
We recommend using a method that insures delivery with a tracking number. If you choose to an alternative method, Shira Dress cannot be responsible for lost or missing packages.
Get in touch
Have questions about your order, or a general enquiry?